Privacy Policy

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Privacy Policy

At Raphael Design Limited (Company Registration 4662533) we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@raphaeldesign.co.uk or by writing to Raphael Design Limited, Raphael Court, Upper St John Street, Lichfield, WS14 9DX. Alternatively, you can telephone 01543 261220

Who are we?

Raphael Design Limited is a design agency that looks after the marketing requirements for a broad range of businesses. Our services include graphic design, printing, website design and hosting, exhibitions products, promotional gifts and corporate clothing.

We have a licence with Grafenia Operations Limited that enables us to sell their product range. For more information about their privacy policy go to https://www.printing.com/uk/legal/privacy-policy

How do we collect information from you?

We obtain information about you when you use our website, for example, when you complete the contact form, when you complete the site registration form, purchase a product from our store or engage with other forms within our site.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product or service from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

Website Recording and Use of Cookies

Like many other websites, the Raphael Design website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Main Cookies used on our site

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited

For more information on Google Analytic’s privacy policy visit here – http://www.google.com/analytics/learn/privacy.html

 

Google Maps

These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.

How is your information used?

We may use your information to:

  • Contact you regarding queries raised in the contact form;
  • Progress an order you have submitted and send you information directly related to this;
  • Carry out our obligations arising from any contracts entered into by you and us;
  • Deal with entries into a competition;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications that you have requested and that may be of interest to you.
  • These may include information about campaigns, products and services offered by Raphael Design, promotions of our associated companies goods and services;
  • Process a grant or job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure store pages, your payments are processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

You can change your marketing preferences at any time by completing the opt out form here: Opt Out contacting us by email: info@raphaeldesign.co.uk or telephone on 01543 261220

How you can access and update your information

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods:

Send an email to the administrator here and request the information held about you; info@raphaeldesign.co.uk
Telephone: 01543 261220
Write to us at: Raphael Design Limited, Raphael Court, Upper St John Street, Lichfield, WS14 9DX

Right to erasure

Should you wish for the personal data we hold on file to be erased from our records please contact info@raphaeldesign.co.uk

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL.

When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Chrome or Firefox.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password that enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2020.

In January 2017, B Stubbs said about Raphael Design…
Raphael are a local printing and design company who we have been using for five years now. In an extremely competitive market they continue to exceed expectations. They are friendly, efficient and always competitive on price but most importantly they always provide their services on time, on budget and without problems.
In May 2015, J Greaves said about Raphael Design...
I am really pleased with how the Lichfield Property Newsletter came out. Many thanks for your design work!
In June 2019, J. Neville said about Raphael Design...
The business cards have just arrived and are fabulous! Thanks so much for doing them so quickly.
In January 2016, L Evans said about Raphael Design...
Love, love, love the leaflets and the pens are great too.
In February 2014, Karen K said about Raphael Design...
Swift, professional, friendly service always. Pleasure to do business with. First choice for all my printing needs.
In January 2015, D Edwards said about Raphael Design...
The new magnetic signs look very good on our ‘white van’. Simple and effective – Waterchemist Ltd
In October 2014, P Allsopp said about Raphael Design...
The flyers look great! And quality is spot on so thanks for rushing this job through!
In September 2016, F Turley said about Raphael Design…
The footprint floor graphics looked really good, thank you!
In February 2013, Tim G said about Raphael Design...
Very up to date with it company designed our new web site and our catalogue would recommend them to all.
In February 2013, Beckie P said about Raphael Design...
We have been using Raphael for a few years now and they give us 1st class service. What a great team they are. Would definitely recommend to others.
In June 2017, J. Jones said about Raphael Design...
We have just received the python stands and set the first one up- it looks absolutely fantastic, thank you so much!
In November 2021, C Truman said about Raphael Design...
Thank you so much for getting the hoodies to me today and for your excellent service throughout. They are great! Year 6 are so excited to wear them to their concert at Lichfield cathedral on Tuesday.
In November 2019, J. Neville said about Raphael Design...
The Welcome Brochures and Key Cards have arrived and look amazing. I am sure we will be ordering more!
In July 2017, C Brady said about Raphael Design...
Thank you for the Carer on Call cards, they look great.
In June 2016, T Bailey said about Raphael Design...
Thank you so much for the Support Staffordshire bags. We are very pleased with them and they are flying out the door!
In January 2021, A While said about Raphael Design...
Without knowing it, you have made my day! The embroidered badges have arrived. We are very pleased with them - thank you.
In March 2015, R Trejo said about Raphael Design...
I am very pleased with the Revealed brochure you supplied us with! Thanks for all your support.
In June 2012, Kevin M said about Raphael Design...
Excellent service at competitive prices nice friendly team who give out excellent advice.
In July 2013, Sara M said about Raphael Design...
So very pleased with my folding business cards that they printed. I'll be back for more printing...bigger things next time too! Many thanks, great service, great staff and fab to do business with.
In March 2021, L Palmer said about Raphael Design...
Absolutely perfect! What a difference the website updates have made, it’s really fresh and bright again. Really pleased with it all, thank you.
In January 2014, Simon G said about Raphael Design...
I can't thank you enough for all your help with the show you really have done a great job.
In December 2015, A Sweeney said about Raphael Design...
Many thanks for the business cards , fantastic professional service & they look great too!
In January 2016, K Townsend said about Raphael Design...
We received the conference paper this morning & it looks fab with the new branding.
In November 2014, D Rudd said about Raphael Design...
The ProCloud brochure came through on Thursday and it looks great, thanks for getting this done for us so soon.
In February 2017, S Hill said about Raphael Design…
The bags have just arrived! Wonderful service – very impressed – thank you very much.
In March 2017, T Crowley said about Raphael Design…
I wanted to thank you all for the excellent program that was put together by Edward. It looked great.
In July 2016, J Sanders said about Raphael Design...
Love the wedding invites. Thank you so much!
In October 2020, J Hesslegrave said about Raphael Design...
We love our new branded umbrellas. Thank you!
In April 2014, Liz B said about Raphael Design...
Just to say they look really good! (In reference to order of A5 Premium Gloss Leaflets)
In August 2013, Rebeca T said about Raphael Design...
Thank you very much for the quick response for the Badger postcards. They look great and on time as you promise, Big thanks to you and all your team for this great job.
In August 2020, E. Tomkins said about Raphael Design...
We have banners and I am delighted with them. Thank you! The whole experience has been excellent, thank you, and I would certainly recommend you to others.
In February 2022, M Smith said about Raphael Design...
Well, what can I say... from start to finish, the service I have received from you guys really has been amazing! I can't thank you enough! I am over the moon with the Order of Service books. They are perfect in every way! Thank you to you and everyone involved for treating me and the work with care and attention. I'll certainly be recommending you albeit I hope not for too many Order of Service books.
In December 2021, M Johnson said about Raphael Design...
The Christmas cards arrived this morning as promised and are exactly as ordered. Thank you to Clare and Edward for putting them together and making the process far simpler than I expected it to be.
In August 2015, A Small said about Raphael Design...
Thanks so much for all your help and with building my website. I am super excited to see it finished.
In February 2013, Beth A said about Raphael Design...
Raphael are a great team of people, always enthusiastic and helpful. Excellent service and prices every time we have worked together. Highly recommended.
In October 2017, C. Braceland said about Raphael Design...
Just to say a massive thank you to Edward and the Raphael Team for all your help and patience on the lead up to the our awards event. The print material looked great on the evening and we had lots of compliments!
In June 2014, J Dawson said about Raphael Design...
Just to let [you know] the bags have arrived - they are great, really pleased with them. Thanks for all your help.
In May 2011, J Cleaver said about Raphael Design…
Thanks for all the care and attention given to our display panels. It leaves something permanent for others to appreciate and gives me the satisfaction of having got the best out of our ideas and resources.
In April 2015, D Baker said about Raphael Design...
Just collected our leaflets from Raphael Design, Lichfield. Fantastic quality & environmentally friendly. Thanks team!
In March 2016, R Davies said about Raphael Design...
Thanks again for the business cards, they are great.
In February 2014, Ruth S said about Raphael Design...
I highly recommend Raphael Design. They are creative, reliable, friendly and good value. A great combination!
In August 2017, J. Dodd said about Raphael Design...
I would really like to thank you for all you have done for me. You have all been so efficient and amazing.
In January 2016, M Eames said about Raphael Design...
Received the voucher books - they look great!
In March 2020, B. Wilde said about Raphael Design...
We’ve just had our trolley coins delivered – LOVE them. Thank-you!
In August 2016, T Scheven said about Raphael Design…
Thank you for the fabric display stand. A great service and great product.
In August 2016, R Davies said about Raphael Design...
Thank you so much for doing the 'We have taken over your round’ leaflets in crazy fast time. We have been able to use them straight away, so customers understood we are their new window cleaners and it gave them peace of mind, which is really great!
In June 2012, Mike C said about Raphael Design...
Professional, reliable and efficient printing & design service. Monthly product offers always available we have been a client for the past 2 years.
In June 2021, G Hooper-Keeley said about Raphael Design...
Many thanks for supplying and fitting the graphics to the cupboards. We are very pleased with the result, the training room is looking great! Thank you so much again for such a quick turnaround and outstanding job!
In February 2014, Sophie B said about Raphael Design...
Clare with her team are fantastic! Great service and always good quality work on time and in budget.
In July 2019, S. Ward said about Raphael Design...
Couldn’t have asked for a better service! Really do appreciate your help. Everything looks great!
In May 2015, L Barker said about Raphael Design...
The brochures came this afternoon – they look fab!  Thank you so much.
In July 2014, J Spencer said about Raphael Design...
Fabulous! The deckchairs are a hit! The staff and customers alike really like them!
In October 2020, S Angenent said about Raphael Design...
A big thanks to Edward for all his help in producing the anniversary cards for us, they’re great and will be very much appreciated by all for sure.
In July 2012, Phil W said about Raphael Design...
All of my print & design goes to Clare & her team because I know the advice, product, design & delivery will be top quality.
In February 2013, Neil W said about Raphael Design...
Recently used Clare @ Raphael Design Printers. Verdict - first class service - great price - excellent product. Highly recommended.
In December 2015, S Evans said about Raphael Design...
Thank you for the quick turnaround of the Christmas Card order - they look great!
In August 2017, C. Hopkins said about Raphael Design...
Just want to say a massive thank you for your help with the scratch card project. You have made things so easy for us and everything has been perfect!
In November 2019, L. Baker said about Raphael Design...
Our umbrellas arrived this morning and we love them! Superb quality with crisp clear branding and colours. Thank you to Edward and Pete for their patience in getting everything just perfect for us!
In November 2019, M. Iles said about Raphael Design...
Everyone is pleased with the Christmas cards, as always. Thank you all very much for the prompt service.
In May 2019, J. Collet said about Raphael Design...
Thanks for all our promotional gift orders, as ever you have all been great, especially with the short notice. Our event on Saturday was great, all the girls had a wonderful time. The products went down really well, particularly the lip balms and drawstring bags.
In October 2015, Lee said about Raphael Design...
Wall Planners are excellent, very happy thanks!
In May 2017, A. Sanders said about Raphael Design...
Excellent service and friendly staff. Thank you so much for your help and the fabulous programmes.
In February 2023, J Roberts said about Raphael Design...
I’ve been working with Clare and Edward at Raphael Design since setting up my business 18 months ago so they’ve been involved from the start and have seen the orders I place grow as my business grows. Edward really understands my brand and has great attention to detail, possibly as much as me! They go above and beyond to deliver when I need and the quality of both design and print is excellent. It feels like they’re an extension to the team rather than just an agency I work with. I’m so glad I found them!
In June 2015, J Dawson said about Raphael Design...
Thanks so much for the [Solstice Walk] board, it looks brilliant - it's come out so well.
In September 2012, Flip E said about Raphael Design...
Thanks Clare, Great service - looking forward to seeing the finished product!!
In August 2015, J Houghton said about Raphael Design...
The shareholders have come back to me about the website and said it looks very classy and professional and comparing it to others ours comes out on top! They say job well done, thank you!
In January 2015, S Addison said about Raphael Design...
We received the cards and they are fantastic - thank you!
In August 2015, L Davies said about Raphael Design...
The deck chairs have arrived and we’re very pleased with them. We will be using them in the Pembrokeshire County Show next week. Thank you very much.
In February 2013, A M said about Raphael Design...
I have used Raphael Design in the past for both of my businesses and I would not hesitate to use them again in the future. They are an excellent company.
In December 2020, V Birkett said about Raphael Design...
Just to say the Lichfield U3A Anthology books have arrived, and they look great! You’ve been a great company to work with. All of us want to thank the Raphael team for your help.
In June 2017, S. Wallett said about Raphael Design...
We would like to take this opportunity to thank you for the excellent work and in particular the patience of Edward as I made my choices.
In July 2021, H Boyles said about Raphael Design...
Thank you so much for all of your help! The Curve 30 fabric stand arrived in perfect time and looks fantastic.
In July 2015, B Harvey said about Raphael Design...
Thanks again for the promotional material, we had great feedback on the goody bags - they thoroughly trumped the competition!
In January 2014, Sue H said about Raphael Design...
They consistently deliver excellent levels of customer service and take time to get you exactly the result you are aiming for. Excellent!
In December 2014, S Roberts said about Raphael Design...
I look forward to working with you next year on more projects. Your service has been fantastic.
In May 2019, N. Newcombe said about Raphael Design...
We are over the moon with the site and, more than anything, the exceptional service and enthusiasm that the whole team has had.
THANK YOU
In June 2012, Sejal P said about Raphael Design...
Great, friendly service over telephone, email and in person. Efficient and reliable - thank you all at Raphael Design.
In October 2019, S. Newman said about Raphael Design...
I’d also like to commend you for your very efficient and compassionate handling of my initial enquiry and subsequent order. You took a huge weight off my mind at a very difficult and stressful time for me.
I can’t thank you and Raphael Design enough for your efficiency, help and kindness.
In June 2019, J. Smith said about Raphael Design...
Thank you for printing the Whittington Open Gardens Programmes, we are all very pleased with the quality.
In November 2013, James G said about Raphael Design...
Superb service from Clare and Pete and their team. I would definitely recommend their professional approach.
In October 2019, The LDTA Management Committee said about Raphael Design...
Thanks to Raphael Design for supplying the pens for Lichfield District Tourism. The service was excellent.
In October 2016, K Lawrence said about Raphael Design…
Thanks for all the professional support and wonderful creativity.
In October 2021, S Bennett said about Raphael Design...
Many thanks for the usual top job on the Limited edition cards and flyers
In December 2020, B Bates said about Raphael Design...
Just received the calendars and we are so pleased with them. Thanks for such a quick turnaround.
In September 2016, J Barker said about Raphael Design…
We have just got the Pantone Proofs, they were early and they look awesome, thanks, great job as always!
In March 2015, N Hargrove said about Raphael Design...
Thank you very much for organising the Hot Desk Cards so quickly, they are perfect.
Sorry for the ridiculous time frame, I owe you one.
In October 2015, D Lake said about Raphael Design...
Many thanks for delivering the banner, brochures and business cards, just had a look at them at the shop and they're great.
In June 2016, R Trejo said about Raphael Design...
BIG THANK YOU, to you all. We have received the Kneipp brochure and it looks amazing! We know that you are such a reliable team and never let us down. Thanks again!
In May 2015, S Loder said about Raphael Design...
The deck chairs have arrived! We love them. Thanks for the great communication and speedy turnaround and delivery. Can’t wait to use them.


 
In June 2019, J. Benton said about Raphael Design...
The deck chairs are brilliant, thanks again for all your help getting them put together in time.
In September 2016, G Stewart-Jones said about Raphael Design…
Just wanted to quickly say how pleased I am with all of the artwork for the walls! It arrived on Friday afternoon and I love it! Looks really really good 🙂 so thank you!
In October 2016, K Grace said about Raphael Design…
The quality of both the external signs and the canvas print were fantastic.
In February 2014, Vicky F said about Raphael Design...
We have used Raphael to produce some leaflets for a charity event! Clare and her team were a pleasure to work with producing a gorgeous design in a very timely fashion. Thank you.
In May 2016, J Sanders said about Raphael Design...
The order of service looks AMAZING - thank you!
In May 2015, L Siroky said about Raphael Design...
Many thanks to all the team at Raphael Design - the fliers have arrived and look brilliant.


 
In July 2013, Janet M said about Raphael Design...
Thank you for the banner. We are all delighted with it and looks very striking on the school railings, clearly giving the information needed.
In October 2016, V Farmer said about Raphael Design…
I have used the services of Clare and the team at Raphael for a few print jobs and the results have always been to an excellent standard and within a very reasonable timescale.
In January 2016, A Sweeney said about Raphael Design...
Just like to say a massive thank you for the leaflets – fantastic job & perfect timing as we are just putting the bags together.
In June 2016, A Allbrighton said about Raphael Design...
Thank you for all the help with Laura's Marketing. Please thank Edward for me as he has been very helpful and friendly in trying to get Laura what she needs.
In September 2016, A Pearsall said about Raphael Design…
Just wanted to say a huge thank you from Leon and all the team at Brookes Stephens for the support you gave us for our charity ball. Your kind donation of your time and expertise went a long way towards making the evening such a success.
In May 2019, K. Blisset said about Raphael Design...
We are very happy with the corporate wear you supplied us with recently.
In February 2014, Dave H said about Raphael Design...
Superb service, fantastic quality, overall great people who care about you above everything else.

Get in Touch

Raphael Design Limited
Offices in Staffordshire & Oxfordshire

t. 01543 261220
e. info@raphaeldesign.co.uk

Registered Office: The Garth, Yarnton, Oxfordshire OX5 1NA

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