At Raphael Design Limited (Company Registration 4662533) we are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Raphael Design Limited, Raphael Court, Upper St John Street, Lichfield, WS14 9DX. Alternatively, you can telephone 01543 261220
Who are we?
Raphael Design Limited is a design agency that looks after the marketing requirements for a broad range of businesses. Our services include graphic design, printing, website design and hosting, exhibitions products, promotional gifts and corporate clothing.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you complete the contact form, when you complete the site registration form, purchase a product from our store or engage with other forms within our site.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product or service from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Main Cookies used on our site
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited
These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.
How is your information used?
We may use your information to:
- Contact you regarding queries raised in the contact form;
- Progress an order you have submitted and send you information directly related to this;
- Carry out our obligations arising from any contracts entered into by you and us;
- Deal with entries into a competition;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- Send you communications that you have requested and that may be of interest to you.
- These may include information about campaigns, products and services offered by Raphael Design, promotions of our associated companies goods and services;
- Process a grant or job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure store pages, your payments are processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
You can change your marketing preferences at any time by completing the opt out form here: Opt Out contacting us by email: email@example.com or telephone on 01543 261220
How you can access and update your information
The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods:
Send an email to the administrator here and request the information held about you; firstname.lastname@example.org
Telephone: 01543 261220
Write to us at: Raphael Design Limited, Raphael Court, Upper St John Street, Lichfield, WS14 9DX
Right to erasure
Should you wish for the personal data we hold on file to be erased from our records please contact email@example.com
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL.
When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Chrome or Firefox.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password that enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in April 2020.
The quality of both the external signs and the canvas print were fantastic.
Just to let [you know] the bags have arrived - they are great, really pleased with them. Thanks for all your help.
Very up to date with it company designed our new web site and our catalogue would recommend them to all.
I wanted to thank you all for the excellent program that was put together by Edward. It looked great.
We have been using Raphael for a few years now and they give us 1st class service. What a great team they are. Would definitely recommend to others.
The bags have just arrived! Wonderful service – very impressed – thank you very much.
Just like to say a massive thank you for the leaflets – fantastic job & perfect timing as we are just putting the bags together.
The order of service looks AMAZING - thank you!
Thanks for all the professional support and wonderful creativity.
I highly recommend Raphael Design. They are creative, reliable, friendly and good value. A great combination!
Excellent service and friendly staff. Thank you so much for your help and the fabulous programmes.
Clare with her team are fantastic! Great service and always good quality work on time and in budget.
So very pleased with my folding business cards that they printed. I'll be back for more printing...bigger things next time too! Many thanks, great service, great staff and fab to do business with.
Love, love, love the leaflets and the pens are great too.
Raphael are a great team of people, always enthusiastic and helpful. Excellent service and prices every time we have worked together. Highly recommended.
The deck chairs have arrived and we’re very pleased with them. We will be using them in the Pembrokeshire County Show next week. Thank you very much.
The footprint floor graphics looked really good, thank you!
Wall Planners are excellent, very happy thanks!
I can't thank you enough for all your help with the show you really have done a great job.
Thank you very much for organising the Hot Desk Cards so quickly, they are perfect.
Sorry for the ridiculous time frame, I owe you one.
Just wanted to quickly say how pleased I am with all of the artwork for the walls! It arrived on Friday afternoon and I love it! Looks really really good 🙂 so thank you!
Many thanks for delivering the banner, brochures and business cards, just had a look at them at the shop and they're great.
Just collected our leaflets from Raphael Design, Lichfield. Fantastic quality & environmentally friendly. Thanks team!
Superb service, fantastic quality, overall great people who care about you above everything else.
I would really like to thank you for all you have done for me. You have all been so efficient and amazing.
Received the voucher books - they look great!
Just want to say a massive thank you for your help with the scratch card project. You have made things so easy for us and everything has been perfect!
Love the wedding invites. Thank you so much!
Swift, professional, friendly service always. Pleasure to do business with. First choice for all my printing needs.
We received the cards and they are fantastic - thank you!
The deck chairs are brilliant, thanks again for all your help getting them put together in time.
I look forward to working with you next year on more projects. Your service has been fantastic.
Professional, reliable and efficient printing & design service. Monthly product offers always available we have been a client for the past 2 years.
The ProCloud brochure came through on Thursday and it looks great, thanks for getting this done for us so soon.
We have used Raphael to produce some leaflets for a charity event! Clare and her team were a pleasure to work with producing a gorgeous design in a very timely fashion. Thank you.
The Welcome Brochures and Key Cards have arrived and look amazing. I am sure we will be ordering more!
Many thanks to all the team at Raphael Design - the fliers have arrived and look brilliant.
Thank you for printing the Whittington Open Gardens Programmes, we are all very pleased with the quality.
The new magnetic signs look very good on our ‘white van’. Simple and effective – Waterchemist Ltd
Raphael are a local printing and design company who we have been using for five years now. In an extremely competitive market they continue to exceed expectations. They are friendly, efficient and always competitive on price but most importantly they always provide their services on time, on budget and without problems.
Thank you so much for the Support Staffordshire bags. We are very pleased with them and they are flying out the door!
Thanks so much for the [Solstice Walk] board, it looks brilliant - it's come out so well.
Just to say they look really good! (In reference to order of A5 Premium Gloss Leaflets)
We have just received the python stands and set the first one up- it looks absolutely fantastic, thank you so much!
Thanks again for the promotional material, we had great feedback on the goody bags - they thoroughly trumped the competition!
Many thanks for the business cards , fantastic professional service & they look great too!
Thank you for the fabric display stand. A great service and great product.
Couldn’t have asked for a better service! Really do appreciate your help. Everything looks great!
I am very pleased with the Revealed brochure you supplied us with! Thanks for all your support.
Thank you for the quick turnaround of the Christmas Card order - they look great!
The business cards have just arrived and are fabulous! Thanks so much for doing them so quickly.
Superb service from Clare and Pete and their team. I would definitely recommend their professional approach.
All of my print & design goes to Clare & her team because I know the advice, product, design & delivery will be top quality.
They consistently deliver excellent levels of customer service and take time to get you exactly the result you are aiming for. Excellent!
Just to say a massive thank you to Edward and the Raphael Team for all your help and patience on the lead up to the our awards event. The print material looked great on the evening and we had lots of compliments!
Excellent service at competitive prices nice friendly team who give out excellent advice.
Thanks to Raphael Design for supplying the pens for Lichfield District Tourism. The service was excellent.
Thanks Clare, Great service - looking forward to seeing the finished product!!
Thanks so much for all your help and with building my website. I am super excited to see it finished.
We have just got the Pantone Proofs, they were early and they look awesome, thanks, great job as always!
Thanks again for the business cards, they are great.
I have used Raphael Design in the past for both of my businesses and I would not hesitate to use them again in the future. They are an excellent company.
Thanks for all the care and attention given to our display panels. It leaves something permanent for others to appreciate and gives me the satisfaction of having got the best out of our ideas and resources.
Thank you so much for doing the 'We have taken over your round’ leaflets in crazy fast time. We have been able to use them straight away, so customers understood we are their new window cleaners and it gave them peace of mind, which is really great!
I’d also like to commend you for your very efficient and compassionate handling of my initial enquiry and subsequent order. You took a huge weight off my mind at a very difficult and stressful time for me.
I can’t thank you and Raphael Design enough for your efficiency, help and kindness.
I am really pleased with how the Lichfield Property Newsletter came out. Many thanks for your design work!
I have used the services of Clare and the team at Raphael for a few print jobs and the results have always been to an excellent standard and within a very reasonable timescale.
We are over the moon with the site and, more than anything, the exceptional service and enthusiasm that the whole team has had.
Thank you for the Carer on Call cards, they look great.
The brochures came this afternoon – they look fab! Thank you so much.
The shareholders have come back to me about the website and said it looks very classy and professional and comparing it to others ours comes out on top! They say job well done, thank you!
The flyers look great! And quality is spot on so thanks for rushing this job through!
Our umbrellas arrived this morning and we love them! Superb quality with crisp clear branding and colours. Thank you to Edward and Pete for their patience in getting everything just perfect for us!
We received the conference paper this morning & it looks fab with the new branding.
The deck chairs have arrived! We love them. Thanks for the great communication and speedy turnaround and delivery. Can’t wait to use them.
We would like to take this opportunity to thank you for the excellent work and in particular the patience of Edward as I made my choices.
Recently used Clare @ Raphael Design Printers. Verdict - first class service - great price - excellent product. Highly recommended.
Great, friendly service over telephone, email and in person. Efficient and reliable - thank you all at Raphael Design.
BIG THANK YOU, to you all. We have received the Kneipp brochure and it looks amazing! We know that you are such a reliable team and never let us down. Thanks again!
We’ve just had our trolley coins delivered – LOVE them. Thank-you!
Thanks for all our promotional gift orders, as ever you have all been great, especially with the short notice. Our event on Saturday was great, all the girls had a wonderful time. The products went down really well, particularly the lip balms and drawstring bags.
Everyone is pleased with the Christmas cards, as always. Thank you all very much for the prompt service.
Just wanted to say a huge thank you from Leon and all the team at Brookes Stephens for the support you gave us for our charity ball. Your kind donation of your time and expertise went a long way towards making the evening such a success.
Fabulous! The deckchairs are a hit! The staff and customers alike really like them!
Thank you for the banner. We are all delighted with it and looks very striking on the school railings, clearly giving the information needed.
We are very happy with the corporate wear you supplied us with recently.
Thank you very much for the quick response for the Badger postcards. They look great and on time as you promise, Big thanks to you and all your team for this great job.
Thank you for all the help with Laura's Marketing. Please thank Edward for me as he has been very helpful and friendly in trying to get Laura what she needs.
Get in Touch
Raphael Design Ltd
Upper St John Street
t. 01543 261220
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