Privacy Policy

Privacy Policy

At Raphael Design Limited (Company Registration 4662533) we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@raphaeldesign.co.uk or by writing to Raphael Design Limited, Raphael Court, Upper St John Street, Lichfield, WS14 9DX. Alternatively, you can telephone 01543 261220

 

Who are we?

Raphael Design Limited is a design agency that looks after the marketing requirements for a broad range of businesses. Our services include graphic design, printing, website design and hosting, exhibitions products, promotional gifts and corporate clothing.

We have a licence with Grafenia Operations Limited that enables us to sell their product range. For more information about their privacy policy go to https://www.printing.com/uk/legal/privacy-policy

 

How do we collect information from you?

We obtain information about you when you use our website, for example, when you complete the contact form, when you complete the site registration form, purchase a product from our store or engage with other forms within our site.

 

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product or service from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

 

Website Recording and Use of Cookies

Like many other websites, the Raphael Design website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

 

Main Cookies used on our site
Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited

For more information on Google Analytic’s privacy policy visit here – http://www.google.com/analytics/learn/privacy.html

Google Maps

These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.

 

How is your information used?

We may use your information to:

  • Contact you regarding queries raised in the contact form;
  • Progress an order you have submitted and send you information directly related to this;
  • Carry out our obligations arising from any contracts entered into by you and us;
  • Deal with entries into a competition;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications that you have requested and that may be of interest to you.
  • These may include information about campaigns, products and services offered by Raphael Design, promotions of our associated companies goods and services;
  • Process a job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure store pages, your payments are processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

You can change your marketing preferences at any time by completing the opt out form here contacting us by email info@raphaeldesign.co.uk or telephone on 01543 261220

 

How you can access and update your information

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods:

Send an email info@raphaeldesign.co.uk to the administrator here and request the information held about you.
Telephone: 01543 261220
Write to us at: Raphael Design Limited, Raphael Court, Upper St John Street, Lichfield, WS14 9DX

 

Right to erasure

Should you wish for the personal data we hold on file to be erased from our records please contact info@raphaeldesign.co.uk

Security precautions in place to protect the loss, misuse or alteration of your information

When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password that enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

 

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in March 2018.

In September 2016, F Turley said about Raphael Design…
The footprint floor graphics looked really good, thank you!
In August 2015, L Davies said about Raphael Design...
The deck chairs have arrived and we’re very pleased with them. We will be using them in the Pembrokeshire County Show next week. Thank you very much.
In February 2013, Neil W said about Raphael Design...
Recently used Clare @ Raphael Design Printers. Verdict - first class service - great price - excellent product. Highly recommended.
In March 2018, F. Woods Dunlop said about Raphael Design...
We’ve used Raphael Designs a number of times for various promotional print (posters, theatre programmes & flyers) and have always been impressed by the quality of the print and the friendliness of the service.
In February 2013, Tim G said about Raphael Design...
Very up to date with it company designed our new web site and our catalogue would recommend them to all.
In January 2016, L Evans said about Raphael Design...
Love, love, love the leaflets and the pens are great too.
In May 2016, J Sanders said about Raphael Design...
The order of service looks AMAZING - thank you!
In March 2015, R Trejo said about Raphael Design...
I am very pleased with the Revealed brochure you supplied us with! Thanks for all your support.
In April 2015, D Baker said about Raphael Design...
Just collected our leaflets from Raphael Design, Lichfield. Fantastic quality & environmentally friendly. Thanks team!
In February 2014, Dave H said about Raphael Design...
Superb service, fantastic quality, overall great people who care about you above everything else.
In June 2017, J. Jones said about Raphael Design...
We have just received the python stands and set the first one up- it looks absolutely fantastic, thank you so much!
In June 2012, Mike C said about Raphael Design...
Professional, reliable and efficient printing & design service. Monthly product offers always available we have been a client for the past 2 years.
In January 2014, Simon G said about Raphael Design...
I can't thank you enough for all your help with the show you really have done a great job.
In January 2014, Sue H said about Raphael Design...
They consistently deliver excellent levels of customer service and take time to get you exactly the result you are aiming for. Excellent!
In July 2015, B Harvey said about Raphael Design...
Thanks again for the promotional material, we had great feedback on the goody bags - they thoroughly trumped the competition!
In August 2015, J Houghton said about Raphael Design...
The shareholders have come back to me about the website and said it looks very classy and professional and comparing it to others ours comes out on top! They say job well done, thank you!
In August 2013, Rebeca T said about Raphael Design...
Thank you very much for the quick response for the Badger postcards. They look great and on time as you promise, Big thanks to you and all your team for this great job.
In September 2016, G Stewart-Jones said about Raphael Design…
Just wanted to quickly say how pleased I am with all of the artwork for the walls! It arrived on Friday afternoon and I love it! Looks really really good 🙂 so thank you!
In January 2015, D Edwards said about Raphael Design...
The new magnetic signs look very good on our ‘white van’. Simple and effective – Waterchemist Ltd
In March 2016, R Davies said about Raphael Design...
Thanks again for the business cards, they are great.
In November 2014, D Rudd said about Raphael Design...
The ProCloud brochure came through on Thursday and it looks great, thanks for getting this done for us so soon.
In March 2017, T Crowley said about Raphael Design…
I wanted to thank you all for the excellent program that was put together by Edward. It looked great.
In July 2013, Janet M said about Raphael Design...
Thank you for the banner. We are all delighted with it and looks very striking on the school railings, clearly giving the information needed.
In December 2014, S Roberts said about Raphael Design...
I look forward to working with you next year on more projects. Your service has been fantastic.
In March 2015, N Hargrove said about Raphael Design...
Thank you very much for organising the Hot Desk Cards so quickly, they are perfect.
Sorry for the ridiculous time frame, I owe you one.
In August 2016, R Davies said about Raphael Design...
Thank you so much for doing the 'We have taken over your round’ leaflets in crazy fast time. We have been able to use them straight away, so customers understood we are their new window cleaners and it gave them peace of mind, which is really great!
In November 2013, James G said about Raphael Design...
Superb service from Clare and Pete and their team. I would definitely recommend their professional approach.
In January 2017, B Stubbs said about Raphael Design…
Raphael are a local printing and design company who we have been using for five years now. In an extremely competitive market they continue to exceed expectations. They are friendly, efficient and always competitive on price but most importantly they always provide their services on time, on budget and without problems.
In February 2014, Karen K said about Raphael Design...
Swift, professional, friendly service always. Pleasure to do business with. First choice for all my printing needs.
In October 2016, V Farmer said about Raphael Design…
I have used the services of Clare and the team at Raphael for a few print jobs and the results have always been to an excellent standard and within a very reasonable timescale.
In January 2015, S Addison said about Raphael Design...
We received the cards and they are fantastic - thank you!
In May 2017, A. Sanders said about Raphael Design...
Excellent service and friendly staff. Thank you so much for your help and the fabulous programmes.
In July 2016, J Sanders said about Raphael Design...
Love the wedding invites. Thank you so much!
In June 2012, Sejal P said about Raphael Design...
Great, friendly service over telephone, email and in person. Efficient and reliable - thank you all at Raphael Design.
In July 2014, J Spencer said about Raphael Design...
Fabulous! The deckchairs are a hit! The staff and customers alike really like them!
In June 2017, S. Wallett said about Raphael Design...
We would like to take this opportunity to thank you for the excellent work and in particular the patience of Edward as I made my choices.
In February 2014, Vicky F said about Raphael Design...
We have used Raphael to produce some leaflets for a charity event! Clare and her team were a pleasure to work with producing a gorgeous design in a very timely fashion. Thank you.
In January 2016, M Eames said about Raphael Design...
Received the voucher books - they look great!
In February 2013, Beth A said about Raphael Design...
Raphael are a great team of people, always enthusiastic and helpful. Excellent service and prices every time we have worked together. Highly recommended.
In August 2015, A Small said about Raphael Design...
Thanks so much for all your help and with building my website. I am super excited to see it finished.
In August 2016, T Scheven said about Raphael Design…
Thank you for the fabric display stand. A great service and great product.
In October 2014, P Allsopp said about Raphael Design...
The flyers look great! And quality is spot on so thanks for rushing this job through!
In December 2015, A Sweeney said about Raphael Design...
Many thanks for the business cards , fantastic professional service & they look great too!
In June 2016, R Trejo said about Raphael Design...
BIG THANK YOU, to you all. We have received the Kneipp brochure and it looks amazing! We know that you are such a reliable team and never let us down. Thanks again!
In May 2015, S Loder said about Raphael Design...
The deck chairs have arrived! We love them. Thanks for the great communication and speedy turnaround and delivery. Can’t wait to use them.


 
In May 2015, L Siroky said about Raphael Design...
Many thanks to all the team at Raphael Design - the fliers have arrived and look brilliant.


 
In February 2014, Ruth S said about Raphael Design...
I highly recommend Raphael Design. They are creative, reliable, friendly and good value. A great combination!
In October 2016, K Lawrence said about Raphael Design…
Thanks for all the professional support and wonderful creativity.
In April 2018, N. Litchfield said about Raphael Design...
Over the moon! The pens have arrived and look a treat! Thanks for your input!
In June 2016, A Allbrighton said about Raphael Design...
Thank you for all the help with Laura's Marketing. Please thank Edward for me as he has been very helpful and friendly in trying to get Laura what she needs.
In February 2013, Beckie P said about Raphael Design...
We have been using Raphael for a few years now and they give us 1st class service. What a great team they are. Would definitely recommend to others.
In December 2015, S Evans said about Raphael Design...
Thank you for the quick turnaround of the Christmas Card order - they look great!
In May 2015, L Barker said about Raphael Design...
The brochures came this afternoon – they look fab!  Thank you so much.
In July 2018, G. Durkin said about Raphael Design...
Performance Through People have worked with Raphael Design for many years by purchasing marketing materials and utilizing their design department. The whole team is dedicated to delivering a high level of customer service, as nothing is ever too much trouble. They provide a very efficient service and offer great value.
In June 2015, J Dawson said about Raphael Design...
Thanks so much for the [Solstice Walk] board, it looks brilliant - it's come out so well.
In August 2017, J. Dodd said about Raphael Design...
I would really like to thank you for all you have done for me. You have all been so efficient and amazing.
In February 2017, S Hill said about Raphael Design…
The bags have just arrived! Wonderful service – very impressed – thank you very much.
In October 2015, Lee said about Raphael Design...
Wall Planners are excellent, very happy thanks!
In May 2011, J Cleaver said about Raphael Design…
Thanks for all the care and attention given to our display panels. It leaves something permanent for others to appreciate and gives me the satisfaction of having got the best out of our ideas and resources.
In May 2015, J Greaves said about Raphael Design...
I am really pleased with how the Lichfield Property Newsletter came out. Many thanks for your design work!
In April 2018, C. Mote said about Raphael Design...
I just wanted to say thank you so much. The bags were delivered this week and we are so super happy with the quality of them.
In July 2012, Phil W said about Raphael Design...
All of my print & design goes to Clare & her team because I know the advice, product, design & delivery will be top quality.
In September 2012, Flip E said about Raphael Design...
Thanks Clare, Great service - looking forward to seeing the finished product!!
In October 2017, C. Braceland said about Raphael Design...
Just to say a massive thank you to Edward and the Raphael Team for all your help and patience on the lead up to the our awards event. The print material looked great on the evening and we had lots of compliments!
In April 2014, Liz B said about Raphael Design...
Just to say they look really good! (In reference to order of A5 Premium Gloss Leaflets)
In October 2016, K Grace said about Raphael Design…
The quality of both the external signs and the canvas print were fantastic.
In September 2016, J Barker said about Raphael Design…
We have just got the Pantone Proofs, they were early and they look awesome, thanks, great job as always!
In June 2014, J Dawson said about Raphael Design...
Just to let [you know] the bags have arrived - they are great, really pleased with them. Thanks for all your help.
In August 2017, C. Hopkins said about Raphael Design...
Just want to say a massive thank you for your help with the scratch card project. You have made things so easy for us and everything has been perfect!
In July 2017, C Brady said about Raphael Design...
Thank you for the Carer on Call cards, they look great.
In November 2017, M. Stearn said about Raphael Design...
I was so pleased with the Curve 30 fabric stand. It arrived a day earlier than expected, the quality was excellent and and all our Senior Leadership Team are impressed. It was so easy to put up and take down. We had it up in minutes unlike some of our fellow exhibitors who were wresting metal frames and magnetic banners from before we arrived and after we were done!!
In June 2012, Kevin M said about Raphael Design...
Excellent service at competitive prices nice friendly team who give out excellent advice.
In September 2016, A Pearsall said about Raphael Design…
Just wanted to say a huge thank you from Leon and all the team at Brookes Stephens for the support you gave us for our charity ball. Your kind donation of your time and expertise went a long way towards making the evening such a success.
In February 2014, Sophie B said about Raphael Design...
Clare with her team are fantastic! Great service and always good quality work on time and in budget.
In June 2016, T Bailey said about Raphael Design...
Thank you so much for the Support Staffordshire bags. We are very pleased with them and they are flying out the door!
In February 2013, A M said about Raphael Design...
I have used Raphael Design in the past for both of my businesses and I would not hesitate to use them again in the future. They are an excellent company.
In May 2018, J. Barker said about Raphael Design...
THANK YOU SO SO SO MUCH!!!! The foamex header boards arrived this afternoon You guys are incredible!!!
In January 2016, K Townsend said about Raphael Design...
We received the conference paper this morning & it looks fab with the new branding.
In January 2016, A Sweeney said about Raphael Design...
Just like to say a massive thank you for the leaflets – fantastic job & perfect timing as we are just putting the bags together.
In July 2013, Sara M said about Raphael Design...
So very pleased with my folding business cards that they printed. I'll be back for more printing...bigger things next time too! Many thanks, great service, great staff and fab to do business with.
In October 2015, D Lake said about Raphael Design...
Many thanks for delivering the banner, brochures and business cards, just had a look at them at the shop and they're great.

Get in Touch

 

Raphael Design Ltd

Raphael Court

Upper St John Street

Lichfield

Staffordshire

WS14 9DX

t. 01543 261220

e. info@raphaeldesign.co.uk

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